To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What are the conditions?
You must return the items within 14 days of delivery. Please note:
- The swing-tags must be intact
- Clothing must be clean and free from makeup/deodorant marks
- Items must not be worn or smell of perfume, deodorant or body odour
Are there any charges for returning?
- There are no restocking or service fees.
- The original shipping cost is non-refundable in case of exchange
- We will cover the cost of shipping the item(s) back to us with our prepaid labels if your order is above £69, otherwise you must cover the cost.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. This make take up to 2 days after the item reaches us.
- If you are approved, then your refund will be processed by the next working day, and a credit will automatically be applied to the original method of payment, within 10 working days.